The following section outlines our return policy. At Sports Full-Time, customer service is our top priority. If the situation mandates it, we reserve the right to amend the following policies on a case by case basis. Feel free to contact us if you have any questions about this policy, or have any other inquiries about our store.
Damaged or Incorrect Merchandise
If you should receive damaged or incorrect merchandise please contact us within 7 days of the ship date for a replacement item and an RMA#. We ask you to please not just send the item back without an RMA# or the package will not be recognized by our returns department and it will be refused and sent back at the customers expense. Please do not throw item away either.
*Please note: in very few cases the design of an item changes without warning from the manufacturer. We do not consider a return of this nature as an incorrect item sent. These returns will be treated as unwanted items outlined below. If you are not sure if you fall under this category or not please feel free to contact us and ask. We are always here to help.
If you decide after you receive the item that you do not want it and want to return it, please contact us within 7 days of the ship date to get an RMA#. We ask you to please not just send the item back without an RMA# or the package will be refused and sent back. After you receive the RMA# you then ship the item (in new condition, in its original packaging) back to our warehouse. Once we receive the merchandise back we will issue you a credit for the price of the item less a 20% restock fee and less the "actual" cost to ship this item to you (not any flat rate shipping cost we may charge). This also includes any orders that qualify for free shipping.
Any order you need to cancel while en-route to your specified destination and sent back to us will be treated as unwanted merchandise. The cost to ship the order will be non-refundable and a 20% restock fee will be applied. Also any additional shipping charges by the shipping company for re-routing a package will be applied to your account.
The item must be returned undamaged, in its original packaging and be in resellable condition or the item cannot be accepted as a return and no refund will be given. All Clothing must be returned with all tags and labels still attached, hasn't been worn or washed. Tire covers must returned clean, undamaged (Including the packaging the item comes in) or a return cannot be accepted. Earrings cannot be returned due to health reasons.
Refused Delivery, Invalid Addresses
Shipments that are refused by the recipient at the ship to address or sent back to us because the address that was given to us on the order is deemed undeliverable by the shipping company, will be treated as unwanted merchandise. If the address is invalid and we receive the item back but you still want the item, we can send it back out to you after we receive the correct address at the customers expense.
After an order is placed we cannot guarantee any cancellation requests will be accepted even if you sent an cancellation request shortly after the order was placed. If you need to cancel an order please contact us with the order# and the reason for the cancellation. Some items are factory direct and if the order was submitted to them for shipping usually it cannot be cancelled. Any orders that are cancelled because you changed your mind, ordered the wrong item or for any reason that is not due to an out of stock item, defect or shipping error is subject to a $10 fee at our discretion.
Returning Orders that qualified for Free Shipping
If you decide to return an order or one item from an order that qualified for free shipping such as orders over $100, the actual ship cost to ship this to you is non-refundable. The ship cost is determined by the actual ship cost we were charged by the shipping courier, not the ship cost based on our flat rate shipping table. You will be credited the price of the item less the restock fee and less the actual cost to ship this to you.
*Please Note: When sending the item back to us, make sure you get the Tracking Number for the package from the shipping service you use. If a package is sent back and we do not receive the package because it gets lost by the shipping company and you do not have the tracking number we are not liable and no refund will be given. Without the tracking number we cannot find or track lost packages and neither can the shipping company. Also, clothing, jerseys etc can be returned as long as the clothing has ALL of its original tags and packaging, hasn't been washed, worn, used, or otherwise damaged.
*Cancellations: Once an order is placed we cannot guarantee it can be canceled upon request. Our main goal is to process and ship orders as fast as possible. In some cases orders are received and sent to the warehouse for shipment within an hour. Once an order has shipped we cannot cancel it. Also some items we sell are made to order factory direct and once we submit that order to them for processing we cannot guarantee they will be able to cancel it as it depends on how far along they are in the processing stage. When cancellation requests come in we do our best to cancel the order before it ships however it is not always possible. Special orders and some "one of a kind" items are not eligible for refunds.
*In very few cases products may not be available in the exact design shown. We do our best to keep all item images updated on our site, but because the designs change without warning, it is possible a different design is shown than what is actually in stock.
Images: Most of our images are provided by the manufactures of the products. While we try to keep our images up to date we cannot guarantee that the manufacturer has not made changes to their product. Our product images are updated once we are aware that a change has been made. On rare occasions the product may ship with the new design without notification.
Backordered items: Backordered items will be automatically charged and shipped once they are back in stock regardless of how long the item has been on backorder. A cancellation request is needed by us to cancel the order from backorder status. If a cancellation request is "not" received and the order comes back in stock, charged & shipped, we are not responsible for any overdraft fees.
Product Location: In some cases we use 3rd party warehouses or the manufacturer themselves to supply and ship our products to our customers. Please do not assume because our main warehouse is located in Iowa that all items ship from Iowa. If you want to know where an item will ship from please contact us.
Factory Direct/Special Order Items: Some of the items we sell come direct from the manufacturer and take longer than normal to process and ship. These items are marked accordingly under the availability section when viewing the item. When placing an order for one of these items, we charge your card the day we receive and process the order. We do not wait until the day it ships because on occasion these items ship without warning or notification. If you order one of these special order items and select to have it shipped next day air, 2nd day air, or 3 day select shipping methods, that will not speed up the additional processing time that we have stated under the availability section of each item. The item will still take the required processing time and then ship out using the expedited shipping method you selected.
Partial Shipments: In some cases, orders with multiple items are shipped in multiple packages. These are called partial shipments. In this instance, items will ship from more than one warehouse. If an expedited shipping choice is made, all items available for immediate shipment will process in that manner. All other items, such as special order items, will be sent via standard ground. Although multiple packages are being shipped, you will have only one shipping charge.